Purpose:

The purpose of this policy is to establish guidelines for handling refunds and chargebacks for us to ensure compliance with applicable laws and regulations, protect our customers and maintain a strong reputation for our services.

Scope:

This policy applies to all customers involved in the refund and chargeback process for Us.

Policy:

Refunds:

1.1.  The customer requests a refund from the Linkstar Infosys Private Limited due to reasons such as the non-delivery of goods or poor service quality. Linkstar Infosys Private Limited can initiate refunds against transactions with us either via the website or via APIs.

1.2. Linkstar Infosys Private Limited shall be responsible for all refunds to their customers, and we shall not be liable for any Linkstar Infosys Private Limited’s failure to provide refunds to customers.

1.3. Linkstar Infosys Private Limited is complied with all applicable laws and regulations related to refunds, including any refund policies of card networks and other payment providers.

1.4. Any refund initiated by the customer will be subject to applicable charges. These charges may vary depending on the terms and conditions of the Linkstar Infosys Private Limited.

 

Chargebacks:

2.1. A chargeback occurs when a customer disputes a transaction and requests a refund from   their bank or credit card issuer.

2.2. Card networks and regulated entities such as National Payments Corporation of India (NPCI) provide the rights to the cardholder/ consumer to claim a chargeback for various reasons such as Fraud transactions; Product/ services not delivered; Defective product or services are delivered; Duplicate payments/ double debits; etc.

2.3. The timeline(s) for raising such dispute may vary from card association to card association as per their policy which is posted or made available on their website. Every dispute raised carries a reason also referred to as reason code, which is defined by card networks.

2.4. Linkstar Infosys Private Limited shall comply with all applicable laws and regulations related to chargebacks, including any chargeback policies of card networks and other payment providers.

2.5. Linkstar Infosys Private Limited is responsible for resolving chargebacks and shall have access to its chargeback management tools to assist in the process.

2.6. Linkstar Infosys Private Limited will provide assistance to customer in responding to chargebacks, including providing information related to the transaction and working with card networks and other payment providers to resolve disputes.

2.7. Linkstar Infosys Private Limited need to comply with all chargeback deadlines set by card networks and other payment providers.

2.8. Linkstar Infosys Private Limited will be charged a chargeback fee from Associated PA. for each chargeback that occurs. The fee will be in accordance with its fee schedule and will be deducted from the Linkstar Infosys Private Limited’s account balance.

2.9. Any chargeback initiated by the customer will be subject to applicable charges. These charges may vary depending on the terms and conditions of the Linkstar Infosys Private Limited.

Fraudulent Transactions:

3.1. In the event of a fraudulent transaction, it shall work with the Linkstar Infosys Private Limited to prevent further fraud and take appropriate action to recover any lost funds.

3.2. If a chargeback occurs as a result of a fraudulent transaction, Linkstar Infosys Private Limited will assist the customer in providing information to the relevant authorities and card networks to resolve the dispute.

Enforcement:

Any customer found to be in violation of this policy may have their account suspended or terminated. We reserve the right to take legal action against any party that engages in fraudulent or illegal activities.

Review:

This policy shall be reviewed and updated as necessary to ensure compliance with changes in applicable laws and regulations, industry best practices, and changes to We services.